Privacy Policy

Overview

This Privacy Policy explains how FigRay collects, uses, stores, and protects information when you use our website, workspace, figure generation tools, vector editing tools, export features, and related services.

FigRay is designed for scientific figure creation. Because the service may process prompts, uploaded references, generated images, editable SVG assets, project history, and export files, this policy is written specifically for that workflow.

Information We Collect

Account Information

We may collect information you provide when creating or managing an account, including:

• Name, email address, and profile details
• Login and authentication information
• Account settings and communication preferences
• Billing status, plan information, and credit balance

Project and Figure Content

When you use FigRay, we may process and store content needed to provide the service, including:

• Text prompts, editing instructions, and chat history
• Uploaded sketches, screenshots, reference images, and drafts
• Generated figures, revised images, SVG assets, and exports
• Project names, timestamps, metadata, and revision history

You are responsible for ensuring that you have the rights and permissions needed to upload and use any content you submit to FigRay.

Usage and Device Information

We may collect technical and usage information such as:

• Pages visited, features used, and product interactions
• Browser type, operating system, device information, and IP address
• Error logs, performance data, and security events
• Approximate location derived from IP address

Payment and Transaction Information

If you purchase a subscription, credits, or other paid services, payment information is processed by payment providers. We may store transaction records, invoices, plan details, subscription status, and payment identifiers, but we do not store full payment card details.

How We Use Information

We use information to:

• Provide, maintain, and improve FigRay
• Generate, edit, vectorize, save, preview, and export scientific figures
• Sync projects across sessions and devices
• Authenticate users and protect accounts
• Process payments, subscriptions, invoices, and credits
• Provide customer support and troubleshoot issues
• Detect abuse, enforce policies, and protect service security
• Analyze product usage and improve performance
• Send service messages, product updates, or account notices

AI and Automated Processing

FigRay uses automated systems and trusted service providers to process figure-related content and deliver product features. This may include image generation, image understanding, vector editing support, file conversion, storage, and export workflows.

We do not disclose proprietary model routing, vendor names, or internal processing details in this policy. These workflows are used to provide FigRay features, operate the service, and improve reliability.

How We Share Information

We may share information with:

• Service providers that support hosting, storage, security, analytics, payments, email, support, AI processing, file processing, and infrastructure
• Professional advisors where needed for legal, accounting, or compliance purposes
• Authorities or third parties if required by law, legal process, or to protect rights, safety, and security
• Successors in connection with a merger, acquisition, financing, or sale of assets

We do not sell user project content.

Data Retention

We retain account information and project content for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

If your paid membership, subscription, or service access ends, your stored project content may be deleted one month after the membership or access ends, unless you renew, export your content, or we are required to retain certain records for legal, billing, security, or compliance reasons.

You may delete projects from your account where the product provides that option. Some records, such as transaction logs, security logs, and backups, may be retained for a limited period as required for business, legal, or security reasons.

Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security, but we work to protect user data and respond to security risks.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information. You can manage some information directly in your account or contact us for assistance.

You may also control cookies and similar technologies through your browser settings. See our Cookie Policy for more details.

Children's Privacy

FigRay is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

International Processing

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy, please contact us.